As Duty Manager your responsibilities/skills should include:

- Planning, managing and overseeing the hotel’s operations, to ensure all team members, staffs are properly trained and operate to the highest standards and maximize profitability of the hotel.

- Ensuring that the hotel runs smoothly by proactively supervising the day to day running of the of the hotel when on shift, helping out in departments as required and identifying and resolving problems in liaison with, or in the absence of, the Head of the Department

- Ensuring guest needs are attended to at all times, delivering the highest level of customer service, dealing professionally and appropriately with guest requests, enquires, comments and complaints

- Ensuring that performance standards are consistently upheld and that staff are carrying out their duties as allocated

- Ensuring the property is maintained a high standard and the comfort, safety and security of our guests at all times

- Carrying out ad hoc project work to help the senior management team as required

The ideal Duty Manager will come from a 4 or 5 Star background, have at least 3 years experience of working within all operational areas as well as have at least 2 years experience at a Supervisory or Junior Management level. Also you must have excellent communication skills with a good command of written & spoken English or Japanese, be customer focused and have the ability to motivate others, leading by example

Position Requirements

- Associate or Bachelor’s Degree in Business, Hospitality or a related field.

- At least 02 years previous duty manager experience required.

- Should possess excellent management & communications skills.

- Excellent sales & marketing skills

- Fluent in English or Japanese

- Should have excellent customer care skills

- Should have strong administration skills.

- This position will include early, late and night shifts as required in line with the business needs.

Work Environment and Context

- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.

- CV

- Sơ yếu lý lịch tự thuật có đóng dấu của C.A Phường

- CMTND Công chứng

- Bản sao giấy khai sinh công chứng

- Bằng cấp công chứng

- Giấy khám sức khỏe

- Bản chính

Tên người liên hệ: Ms. Hảo
Chức vụ: HR
Địa chỉ: 45 Nguyễn Trường Tộ, Nguyễn Trung Trực, Ba Đình, Hà Nội
Điện thoại: 0437164126

Nộp hồ sơ tại: https://hotelcareers.vn/tuyen-dung/d...japanese/17007

"Luxury Boutique Hotel in Hanoi since 1990". Set in a striking French colonial building, Thien Thai Hotel is located on a quiet side street yet close to Hanoi's Old Quarter and business district. This stunning luxury boutique hotel is the jewel of Hanoi's downtown. Opened in 1990, the hotel has b een lovingly restored to reflect Hanoi's French colonial heritage and re-designed with contemporary aesthetic. Together these architectural elements combine to create a timeless and elegant hotel offering the ultimate combination of classic opulence and history to modern luxury and design. Thien Thai Hotel features wide range of luxury room and suite options for complete relaxation and privacy, as well as on-site state-of-the-art wellness facilities, excellent restaurant serving breakfast, lunch, and dinner, a stylish Irish pub and functional meeting rooms. Thien Thai Hotel is ideally placed for both leisure and business traveller. The Hotel is conveniently located on the North West corner of the Old quarter of Hanoi, close to all the renowned tourist attractions of Hanoi. The hotel is only short walk from Hanoi's many famous sites, including the bustling old quarter, which is a UNESCO World Heritage site, historical Dong Xuan Market and Hoan Kiem Lake.